Cholesterol Helpline
Our dedicated, experienced team offer impartial information on cholesterol and related conditions. We are unable to give personalized, individual advice and the information we provide does not replace the care and support from your own health care professional.
If your enquiry is urgent please contact your own doctor or NHS 111, or dial 999 in an emergency.
We can answer most enquiries by email. Please let us know what help or information you need by contacting:
ask@heartuk.org.uk
We aim to answers enquiries within a minimum of 3-4 working days.
You may be able to find the information you need from our frequently asked questions below:
Frequently asked questions - click on the links below for more information
What do my test results mean - find out what your numbers mean compared to our recommendations
Latest thinking on higher HDL cholesterol and our current specialist recommendations
Pregnancy and blood fats - our specialist recommendations for women pre, during and post pregnancy
If you are unable to email us, you can write to us at:
Cholesterol Helpline, HEART UK - The Cholesterol Charity, 7 North Road, Maidenhead SL6 1PE
You can also leave a message with our answering service on 0345-450-5988 which is available between 10am - 3pm Monday to Friday. Our helpline adviser will then aim to return calls between 11.30am - 2.30pm, but this may not be on the same day.
Please note dietary advice is only available by email or post.
What are people saying about us?
"I emailed the helpline as my cholesterol test result was not that straight forward and I wanted to get some expert advice to help me understand and take control of my cholesterol. Tina was so helpful, it was lovely to talk to someone who was obviously so well versed in the subject. Tina helped me gain the confidence to take responsibility for my own health. It was wonderful to feel I was talking to someone who was clearly an expert and really understood where I was coming from. Thank you, HEART UK, for this fantastic service."
Deidre, Gloucestershire
"I have had such wonderful help and support from HEART UK’s helpline. The team are so friendly and patient and it does not matter how many times I ask a question they are always there for me. It’s a wonderful service and I am so grateful to have their support. I can’t speak highly enough of the help they have given me."
Vera, Buckinghamshire
Please donate to help us keep the helpline and other healthcare services running
More about us
Please note this is not a diagnostic service. Our helpline aims to complement the information and support people have already received from their health care professional, not replace it.
The Cholesterol Helpline is not an emergency service and those in need of urgent help should contact their GP or seek help from services such as NHS 111 or emergency services.
Calls to our 0345 helpline costs no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes on mobile phones and discount schemes. Calls from landlines are typically charged between 2p and 10p per minute while calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles to 0345 numbers are included in free call packages.